Experts emphasize the importance of incorporating the “voice of the customer” (VoC) into furniture design. VoC analysis translates customer needs and desires into specific product characteristics. When combined with quality function deployment (QFD), which prioritizes technical requirements, manufacturers can create furniture that effectively meets market demands and enhances customer satisfaction. Furthermore, Pareto analysis can further refine this process by identifying the most critical factors for quality improvement.
What is the primary role of the statement about QFD and Pareto analysis in this argument?
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